Starting from 20 January 2025 9:00 a.m., all SMS messages sent by EPS Company to local mobile services subscribers will use “Registered Sender IDs” with the prefix “#” including #EPS, #EPSHK, #EPS_OTP and #EPS_Promo, please refer to “Important Notice” and “FAQ” for more details.
Be EPS Merchant
EPS Cut-off and Settlement Services
EPS imposes a daily cut-off at 7:00pm from Mondays to Fridays (except Saturdays, Sundays and statutory public holidays). For transactions approved by the relevant Member bank before cut-off, the merchants' designated bank account will be credited at the end of the same Business Day. Any transactions approved by the Member Bank after cut-off will be treated as funds of the following Business Day.
Please refer to the table below for easy reference:
Hotline Service Hours
For operation enquiries or service request, please call EPS Merchant Services Hotline at 2721 0566 during the following hours:
| Hotline Service Hours | |
|---|---|
|
Remarks: * HKSAR Statutory Holidays excluding 1st, 2nd and 3rd day following Chinese New Year day |
