{"id":71,"date":"2022-04-01T08:45:02","date_gmt":"2022-04-01T08:45:02","guid":{"rendered":"https:\/\/eps.com.hk\/wp\/?page_id=71"},"modified":"2026-02-25T03:25:47","modified_gmt":"2026-02-25T03:25:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/eps.com.hk\/wp\/?page_id=71","title":{"rendered":"FAQ"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":{"banner":24,"banner_title_en":"Help Centre","banner_title_tc":"\u8cc7\u8a0a\u4e2d\u5fc3","breadcrumb_title_en":"FAQ","breadcrumb_title_tc":"\u5e38\u898b\u554f\u984c","tab_1_title_en":"Merchant FAQ","tab_1_title_tc":"\u5546\u696d\u5ba2\u6236","tab_1_faq_group":[{"group_title":"EPS Service","group_title_tc":"EPS\u670d\u52d9","faq":[{"question":"How to apply for EPS service?","answer":"To become one of our merchants, you can either complete the\u00a0<a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/eng\/join-us.php\"><span style=\"color: #0000ff;\">online application form<\/span><\/a>\u00a0here or contact our customer service representative at <span style=\"color: #0000ff;\">2721 0566<\/span>.","question_tc":"\u5982\u4f55\u7533\u8acbEPS\u670d\u52d9\uff1f","answer_tc":"\u6b32\u6210\u70baEPS\u5546\u6236\uff0c\u4f60\u53ef\u5728\u6b64\u586b\u59a5<a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/chi\/join-us.php\"><span style=\"color: #0000ff;\">\u7db2\u4e0a\u7533\u8acb\u8868<\/span><\/a>\u6216\u81f4\u96fbEPS\u71b1\u7dda<span style=\"color: #0000ff;\"> 2721 0566<\/span> \u806f\u7d61\u5ba2\u6236\u670d\u52d9\u4ee3\u8868\u3002"},{"question":"What documents are required?","answer":"Merchants are required to present the following documents when applying for EPS service.\r\n\r\nFor Sole Proprietorship \/ Partnership\r\n- Business Registration Certificate\r\n- Business Registration Office: 1A \/ 1B Form\r\n- Owner(s)' Hong Kong Identity Card \/ Passport\r\n- Company Bank Account Pay-in slip \/ Statement\r\n\r\nFor Limited Company\r\n- Business Registration Certificate\r\n- Certificate of Incorporation\r\n- Company Registry: D1 \/ D2 \/ AR Form\r\n- Director(s)' Hong Kong Identity Card \/ Passport\r\n- Company Bank Account Pay-in slip \/ Statement\r\n- Minutes of Meeting","question_tc":"\u7533\u8acbEPS\u670d\u52d9\u9700\u8981\u4ec0\u9ebc\u6587\u4ef6\uff1f","answer_tc":"\u5546\u6236\u53ea\u8981\u80fd\u63d0\u4f9b\u4ee5\u4e0b\u6587\u4ef6\u4fbf\u53ef\u7533\u8acbEPS\u670d\u52d9\u3002\r\n<div>\r\n\r\n\u7368\u8cc7 \uff0f \u5408\u8cc7\r\n<ul>\r\n \t<li>\u5546\u696d\u767b\u8a18\u8b49<\/li>\r\n \t<li>\u5546\u696d\u767b\u8a18\u7f72\uff1a\u8868\u683c\u7532 \uff0f \u4e59<\/li>\r\n \t<li>\u6301\u724c\u4eba\u4e4b\u9999\u6e2f\u8eab\u4efd\u8b49 \uff0f \u8b77\u7167<\/li>\r\n \t<li>\u516c\u53f8\u4e4b\u9280\u884c\u8cec\u6236\u5165\u6578\u6536\u64da \uff0f \u6708\u7d50\u55ae<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div>\r\n\r\n\u6709\u9650\u516c\u53f8\r\n<ul>\r\n \t<li>\u5546\u696d\u767b\u8a18\u8b49<\/li>\r\n \t<li>\u516c\u53f8\u8a3b\u518a\u8b49\u66f8<\/li>\r\n \t<li>\u516c\u53f8\u8a3b\u518a\u8655\uff1a\u8868\u683cD1 \uff0f D2 \uff0f AR<\/li>\r\n \t<li>\u6240\u6709\u8463\u4e8b\u4e4b\u9999\u6e2f\u8eab\u4efd\u8b49\uff0f\u8b77\u7167<\/li>\r\n \t<li>\u516c\u53f8\u4e4b\u9280\u884c\u8cec\u6236\u5165\u6578\u6536\u64da \uff0f \u6708\u7d50\u55ae<\/li>\r\n \t<li>\u6703\u8b70\u8a18\u9304<\/li>\r\n<\/ul>\r\n<\/div>"},{"question":"How long does it take to process an application?","answer":"Normally, it takes approximately three weeks to process an application.","question_tc":"\u8655\u7406\u7533\u8acb\u9700\u6642\u591a\u4e45\uff1f","answer_tc":"\u4e00\u822c\u7533\u8acb\u624b\u7e8c\u53ea\u9700\u7d04\u4e09\u661f\u671f\u3002"},{"question":"When does a merchant get the EPS transaction funds?","answer":"EPS imposes a daily cut-off time at 7:00pm from Mondays to Fridays (excluding Saturdays and Public Holidays). For transactions approved by the relevant Member Bank before cut-off time, the merchant's designated bank account will be credited at the end of the same business day. Any transactions approved by a Member Bank after cut-off time will be treated as funds of the following business day. For details, please refer to\u00a0<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/eng\/eps-service.php\">Merchant Settlement<\/a>\u00a0<\/span>section.","question_tc":"\u5546\u6236\u4f55\u6642\u6703\u6536\u5230\u4ea4\u6613\u91d1\u984d\uff1f","answer_tc":"EPS\u5728\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94 (\u516c\u773e\u5047\u671f\u9664\u5916) \u7684\u6bcf\u65e5\u622a\u6578\u6642\u9593\u70ba\u665a\u4e0a7\u6642\u3002 \u5982\u4ea4\u6613\u5728\u622a\u6578\u6642\u9593\u524d\u88ab\u6709\u95dc\u6703\u54e1\u9280\u884c\u8a8d\u53ef\uff0c\u76f8\u95dc\u6b3e\u984d\u4fbf\u6703\u5728\u540c\u4e00\u500b\u71df\u696d\u65e5\u7d50\u675f\u6642\u64a5\u5165\u5546\u6236\u4e4b\u6307\u5b9a\u6236\u53e3\u3002 \u5982\u4ea4\u6613\u5728\u622a\u6578\u6642\u9593\u5f8c\u65b9\u7372\u6703\u54e1\u9280\u884c\u8a8d\u53ef\uff0c\u76f8\u95dc\u6b3e\u984d\u5c07\u88ab\u8996\u70ba\u4e0b\u4e00\u500b\u71df\u696d\u65e5\u7684\u8cc7\u91d1\u3002\u8a73\u60c5\u8acb\u53c3\u8003<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/chi\/eps-service.php\">\u5546\u6236\u7d50\u7b97<\/a><\/span>\u3002"},{"question":"What type of POS terminal will be provided by EPS Company?","answer":"We provide various terminal models to cater your needs and requirements.\u00a0<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/eng\/benefits-your-business.php\">Click here<\/a><\/span>\u00a0to view the terminals available.","question_tc":"EPS Company (Hong Kong) Limited \u6613\u8fa6\u4e8b(\u9999\u6e2f)\u6709\u9650\u516c\u53f8\u53ef\u63d0\u4f9b\u54ea\u7a2e\u7d42\u7aef\u6a5f\u578b\u865f\u4f9b\u5546\u6236\u9078\u64c7\uff1f","answer_tc":"\u6211\u5011\u6709\u4e0d\u540c\u578b\u865f\u7684\u7d42\u7aef\u6a5f\u4ee5\u8fce\u5408\u4e0d\u540c\u5546\u6236\u7684\u9700\u6c42\uff0c\u8acb<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/chi\/benefits-your-business.php\">\u6309\u6b64<\/a><\/span>\u53c3\u95b1\u7d42\u7aef\u6a5f\u578b\u865f\u3002"},{"question":"What types of bank card are accepted to process EPS transactions?","answer":"EPS Company (Hong Kong) Limited is a consortium of 20 major banks in Hong Kong. ATM cards issued by these banks and credit cards with ATM functions are accepted to process EPS transactions.\u00a0<a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/eng\/eps.php\">Click here<\/a>\u00a0to view the list of our Member Banks.","question_tc":"EPS Company (Hong Kong) Limited \u6613\u8fa6\u4e8b(\u9999\u6e2f)\u6709\u9650\u516c\u53f8\u670d\u52d9\u63a5\u53d7\u54ea\u4e9b\u81ea\u52d5\u6ac3\u54e1\u5361\uff1f","answer_tc":"EPS Company (Hong Kong) Limited \u6613\u8fa6\u4e8b(\u9999\u6e2f)\u6709\u9650\u516c\u53f8 \u7531\u9999\u6e2f 20 \u9593\u4e3b\u8981\u9280\u884c\u7d44\u6210\u3002 \u5927\u90e8\u4efd\u6703\u54e1\u9280\u884c\u767c\u884c\u7684\u63d0\u6b3e\u5361\u6216\u5177\u5099\u63d0\u6b3e\u529f\u80fd\u4e4b\u4fe1\u7528\u5361\u5747\u53ef\u4f7f\u7528EPS\u670d\u52d9\u3002\u8acb\u6309\u6b64\u53c3\u95b1<a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/chi\/eps.php\">\u6703\u54e1\u9280\u884c\u540d\u55ae<\/a>\u3002"},{"question":"Where can I order sales slips for my POS terminal?","answer":"You can order sales slips by phone. Free delivery can be arranged when you order 10 or more pads (each pad contains around 100 slips). For detail information, please refer to the\u00a0<a class=\"linkHover\" href=\"https:\/\/www.eps.com.hk\/document\/06_Information_of_Ordering_Terminal_Sales_Slips.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">Information of Ordering Terminal Sales Slips<\/span><\/a>\u00a0or call Media Courier Co Ltd at <span style=\"color: #0000ff;\">2381 0488<\/span>.","question_tc":"\u5546\u6236\u53ef\u5728\u54ea\u88e1\u8cfc\u8cb7\u7d42\u7aef\u6a5f\u7684\u6253\u5370\u7d19\uff1f","answer_tc":"\u4f60\u53ef\u4ee5\u900f\u904e\u96fb\u8a71\u8a02\u8cfc\u6253\u5370\u7d19\uff0c\u8a02\u8cfc 10 \u672c\u6216\u4ee5\u4e0a\u66f4\u53ef\u4eab\u6709\u514d\u8cbb\u9001\u8ca8\u670d\u52d9 (\u6bcf\u672c\u7d04 100 \u5f35) \u3002\u8a73\u60c5\u8acb\u53c3\u8003<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/www.eps.com.hk\/document\/06_Information_of_Ordering_Terminal_Sales_Slips.pdf\">\u8a02\u8cfc\u7d42\u7aef\u6a5f\u6253\u5370\u7d19\u8cc7\u6599<\/a><\/span>\u00a0\u6216\u81f4\u96fb <span style=\"color: #0000ff;\">2381 0488<\/span> \u5411\u9a5b\u99ac\u9054\u901f\u905e\u670d\u52d9\u6709\u9650\u516c\u53f8\u8a02\u8cfc\u3002"},{"question":"What are the service hours of EPS Hotline 2721 0566?","answer":"Mondays - Fridays: 9:00 am to 10:00 pm\r\nSaturdays: 9:00 am to 7:00 pm\r\nSundays &amp; public holidays: 10:00 am to 7:00 pm","question_tc":"EPS Company (Hong Kong) Limited \u6613\u8fa6\u4e8b(\u9999\u6e2f)\u6709\u9650\u516c\u53f8\u670d\u52d9\u71b1\u7dda 2721 0566 \u65bc\u751a\u9ebc\u6642\u6bb5\u958b\u653e\uff1f","answer_tc":"\u661f\u671f\u4e00\u81f3\u4e94 \u65e9\u4e0a 9 \u6642\u81f3\u665a\u4e0a 10 \u6642\r\n\u661f\u671f\u516d \u65e9\u4e0a 9 \u6642\u81f3\u665a\u4e0a 7 \u6642\r\n\u661f\u671f\u65e5\u53ca\u516c\u773e\u5047\u671f \u65e9\u4e0a 10 \u6642\u81f3\u665a\u4e0a 7 \u6642"}]},{"group_title":"PPS","group_title_tc":"\u7e73\u8cbb\u9748","faq":[{"question":"How does a merchant apply for PPS service?","answer":"Simply complete the\u00a0<a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/eng\/online-application.php\"><span style=\"color: #0000ff;\">online application form<\/span><\/a>\u00a0and we will contact you shortly.","question_tc":"\u5546\u6236\u5982\u4f55\u7533\u8acb\u7e73\u8cbb\u9748\u670d\u52d9\uff1f","answer_tc":"\u8acb\u586b\u59a5\u53ca\u905e\u4ea4<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/chi\/online-application.php\">\u7db2\u4e0a\u7533\u8acb\u8868<\/a><\/span>\uff0c\u6211\u5011\u6703\u76e1\u5feb\u548c\u4f60\u806f\u7d61\u3002"},{"question":" How long does it take to process an application?","answer":"We have several designated release schedules annually. Please\u00a0<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/eng\/contact-us.php\">contact us<\/a>\u00a0<\/span>for more details.","question_tc":"\u8655\u7406\u7533\u8acb\u9700\u6642\u591a\u4e45\uff1f","answer_tc":"\u6211\u5011\u6703\u65bc\u6bcf\u5e74\u7684\u6307\u5b9a\u65e5\u671f\u63a8\u51fa\u65b0\u5546\u6236\u3002\u9032\u4e00\u6b65\u8a73\u60c5\uff0c\u8acb<a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/chi\/contact-us.php\"><span style=\"color: #0000ff;\">\u806f\u7d61\u6211\u5011<\/span><\/a>\u3002"},{"question":"When will a merchant get the PPS daily transaction funds?","answer":"We will credit the funds of successful transactions performed by the cut-off time (Mondays to Fridays 7:00pm, excluding public holidays) on a working day in a lump sum to the merchant's nominated bank account in Hong Kong on the same day.","question_tc":"\u5546\u6236\u5c07\u65bc\u4f55\u6642\u6536\u5230\u7d93\u7e73\u8cbb\u9748\u652f\u4ed8\u7684\u91d1\u984d\uff1f","answer_tc":"\u6211\u5011\u6bcf\u500b\u5de5\u4f5c\u5929\u5747\u6703\u8655\u7406\u4ea4\u6613\uff0c\u622a\u6578\u6642\u9593\u70ba\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94\u665a\u4e0a7\u6642\u6b63\uff0c\u516c\u773e\u5047\u671f\u9664\u5916\u3002\u6bcf\u65e5\u7684\u7e3d\u4ea4\u6613\u984d\u5c07\u65bc\u540c\u4e00\u9280\u884c\u71df\u696d\u65e5\u8f49\u5165\u5546\u6236\u7684\u6307\u5b9a\u6236\u53e3\u3002"},{"question":"How does a merchant reconcile the daily transaction?","answer":"We will provide transaction data performed by the cut-off time of each working day to the merchant on the same day by secure electronic data system.","question_tc":"\u5546\u6236\u5982\u4f55\u6838\u5be6\u6bcf\u65e5\u7684\u4ea4\u6613\u8cc7\u6599\uff1f","answer_tc":"\u6211\u5011\u6bcf\u500b\u5de5\u4f5c\u5929\u5747\u6703\u5c07\u622a\u6578\u6642\u9593\u524d\u7684\u6240\u6709\u4ea4\u6613\u8cc7\u6599\u63d0\u4f9b\u7d66\u5546\u6236\uff0c\u800c\u5546\u6236\u53ef\u65bc\u540c\u65e5\u665a\u4e0a\u5f9e\u5b89\u5168\u7684\u96fb\u5b50\u9014\u5f91\u63a5\u6536\u3002"},{"question":"How to update our Company Information?","answer":"If you want to update contact person information, please click\u00a0<a class=\"linkHover\" href=\"https:\/\/www.eps.com.hk\/document\/pps_change_of_merchant_contacts_dec2020.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">here<\/span><\/a>. For other update, please click\u00a0<a class=\"linkHover\" href=\"https:\/\/www.eps.com.hk\/document\/change_of_merchant_particular_form_dec2020.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">here<\/span><\/a>.","question_tc":"\u5546\u6236\u5982\u4f55\u66f4\u6539\u516c\u53f8\u4e00\u822c\u8cc7\u6599\uff1f","answer_tc":"\u5982\u9700\u66f4\u6539\u806f\u7d61\u4eba\u8cc7\u6599\uff0c\u8acb<a class=\"linkHover\" href=\"https:\/\/www.eps.com.hk\/document\/pps_change_of_merchant_contacts_dec2020.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">\u6309\u6b64<\/span><\/a>\u3002\u5982\u9700\u66f4\u6539\u5176\u4ed6\u8cc7\u6599\uff0c\u8acb<a class=\"linkHover\" href=\"https:\/\/www.eps.com.hk\/document\/change_of_merchant_particular_form_dec2020.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">\u6309\u6b64<\/span><\/a>\u3002"}]},{"group_title":"CUP","group_title_tc":"\u9280\u806f\u670d\u52d9","faq":[{"question":"How to apply for CUP service?","answer":"All EPS merchants are welcome to join CUP service. For further details, please contact EPS Hotline at <span style=\"color: #0000ff;\">2721 0566<\/span>. If you are not yet an EPS merchant, please complete the\u00a0<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/eng\/join-us.php\"><span style=\"color: #0000ff;\">online application form<\/span><\/a><\/span>\u00a0to join us.","question_tc":"\u5982\u4f55\u7533\u8acbEPS\u9280\u806f\u670d\u52d9\uff1f","answer_tc":"\u6211\u5011\u6b61\u8fce\u6240\u6709EPS\u5546\u6236\u52a0\u8a2d\u9280\u806f\u670d\u52d9\u3002\u8a73\u60c5\u8acb\u81f4\u96fbEPS Company (Hong Kong) Limited \u6613\u8fa6\u4e8b(\u9999\u6e2f)\u6709\u9650\u516c\u53f8\u71b1\u7dda <span style=\"color: #0000ff;\">2721 0566<\/span>\u3002\u5982\u5546\u6236\u5c1a\u672a\u6210\u70baEPS\u5546\u6236\uff0c\u8acb\u586b\u59a5\u4e26\u905e\u4ea4\u6b64<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/chi\/join-us.php\"><span style=\"color: #0000ff;\">\u7db2\u4e0a\u7533\u8acb\u8868<\/span><\/a><\/span>\uff0c\u52a0\u5165EPS Company (Hong Kong) Limited \u6613\u8fa6\u4e8b(\u9999\u6e2f)\u6709\u9650\u516c\u53f8\u3002"},{"question":"How long does it take to process an application?","answer":"If you are applying for EPS service at the same time, it takes approximately three weeks to process applications for both services. If you are already an EPS merchant, the application for CUP service will only take about a week.","question_tc":"\u8655\u7406\u7533\u8acb\u9700\u6642\u591a\u4e45\uff1f","answer_tc":"\u5982\u5546\u6236\u4e00\u4f75\u7533\u8acbEPS\u53ca\u9280\u806f\u670d\u52d9\uff0c\u4e00\u822c\u7533\u8acb\u624b\u7e8c\u9700\u7d04\u4e09\u661f\u671f\u3002\u5982\u5546\u6236\u5df2\u662fEPS\u5546\u6236\uff0c\u53ea\u9700\u4e00\u661f\u671f\u4fbf\u53ef\u5b8c\u6210\u9280\u806f\u670d\u52d9\u7533\u8acb\u3002"},{"question":"When will a merchant get the CUP transaction funds?","answer":"CUP service imposes a daily cut-off time at 11:00pm from Mondays to Fridays (excluding Saturdays and Public Holidays). For transactions approved by the relevant Member Bank before cut-off time, the merchant's designated bank account will be credited at the end of the following business day. Any transactions approved by the Member Bank after cut-off time will be treated as transactions of the following bussiness day. Business days are Mondays to Fridays, excluding Saturday, Sunday, statutory public holiday and the three golden weeks in Mainland China (Chinese New Year Holiday, the 1st week in May and the 1st week in October).","question_tc":"\u6210\u529f\u5b8c\u6210\u7684\u9280\u806f\u4ea4\u6613\u91d1\u984d\u5c07\u65bc\u4f55\u6642\u64a5\u5165\u5546\u6236\u6236\u53e3\uff1f","answer_tc":"\u9280\u806f\u7cfb\u7d71\u622a\u6578\u6642\u9593\u70ba\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94\uff08\u4e0d\u5305\u62ec\u661f\u671f\u516d\u53ca\u9999\u6e2f\u6cd5\u5b9a\u5047\u671f\uff09\u6bcf\u665a11\u6642\u6b63\u3002\u6240\u6709\u7576\u65e5\u8a8d\u53ef\u4e4b\u4ea4\u6613\u5c07\u5728\u622a\u6578\u5f8c\u7b2c\u4e00\u500b\u5de5\u4f5c\u5929\u7d50\u675f\u6642\u8a18\u5165\u5546\u6236\u6307\u5b9a\u6236\u53e3 \u3002\u6240\u6709\u5728\u622a\u6578\u6642\u9593\u5f8c\u78ba\u8a8d\u7684\u4ea4\u6613\u5c07\u88ab\u8996\u70ba\u4e0b\u4e00\u500b\u5de5\u4f5c\u5929\u7684\u4ea4\u6613\u8655\u7406\u3002\u5de5\u4f5c\u5929\u662f\u6307\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94\uff0c\u4e0d\u5305\u62ec\u661f\u671f\u516d\u3001\u661f\u671f\u65e5\u3001\u9999\u6e2f\u6cd5\u5b9a\u5047\u671f\u53ca\u4e2d\u570b\u4e09\u500b\u9ec3\u91d1\u9031\u5047\u671f(\u8fb2\u66c6\u65b0\u5e74\u3001\u52de\u52d5\u7bc0\u53ca\u570b\u6176)\u3002"},{"question":"What type of card is accepted to process CUP transactions?","answer":"Any credit cards or debit cards bearing the China UnionPay logo can perform CUP transactions through EPS POS terminals.","question_tc":"\u54ea\u4e00\u7a2e\u9280\u806f\u5361\u53ef\u900f\u904e\u9280\u806f\u670d\u52d9\u9032\u884c\u4ea4\u6613\uff1f","answer_tc":"\u4efb\u4f55\u9644\u6709\u9280\u806f\u6a19\u8a18\u7684\u4fe1\u7528\u5361\u6216\u63d0\u6b3e\u5361\u5747\u53ef\u900f\u904eEPS\u7d42\u7aef\u6a5f\u4f7f\u7528\u9280\u806f\u670d\u52d9\u3002"},{"question":"Is there a Customer Service Hotline for CUP service?","answer":"Please contact EPS Hotline at <span style=\"color: #0000ff;\">2721 0566<\/span> for further details.","question_tc":"EPS\u9280\u806f\u670d\u52d9\u6709\u6c92\u6709\u5ba2\u6236\u670d\u52d9\u71b1\u7dda\uff1f","answer_tc":"\u8acb\u81f4\u96fbEPS Company (Hong Kong) Limited \u6613\u8fa6\u4e8b(\u9999\u6e2f)\u6709\u9650\u516c\u53f8\u71b1\u7dda <span style=\"color: #0000ff;\">2721 0566<\/span> \u67e5\u8a62\u3002"}]},{"group_title":"Over-the-counter Bill Payment Service","group_title_tc":"\u6ac3\u4f4d\u8cec\u55ae\u7e73\u8cbb\u670d\u52d9","faq":[{"question":"How does a merchant apply for Over-the-counter Bill Payment Service?","answer":"Simply fill in the\u00a0<a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/eng\/online-application.php\"><span style=\"color: #0000ff;\">online application form<\/span><\/a>\u00a0and we will contact you shortly.","question_tc":"\u5546\u6236\u5982\u4f55\u7533\u8acb\u6ac3\u4f4d\u8cec\u55ae\u7e73\u8cbb\u670d\u52d9\uff1f","answer_tc":"\u5546\u6236\u53ea\u9700\u586b\u59a5\u53ca\u905e\u4ea4\u6b64<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/chi\/online-application.php\">\u7db2\u4e0a\u7533\u8acb\u8868<\/a><\/span>\uff0c\u6211\u5011\u6703\u76e1\u5feb\u8207\u4f60\u806f\u7d61\u3002"},{"question":"How long does it take to process an application?","answer":"We have several designated release schedules annually. Please\u00a0<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/eng\/contact-us.php\">contact us<\/a><\/span>\u00a0for more details.","question_tc":"\u8655\u7406\u7533\u8acb\u9700\u6642\u591a\u4e45\uff1f","answer_tc":"\u6211\u5011\u6703\u65bc\u6bcf\u5e74\u6307\u5b9a\u65e5\u671f\u63a8\u51fa\u65b0\u5546\u6236\u3002 \u6b32\u77e5\u8a73\u60c5\uff0c\u8acb<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/chi\/contact-us.php\">\u806f\u7d61\u6211\u5011<\/a><\/span>\u3002"},{"question":"How does a merchant reconcile the daily transaction?","answer":"We will provide transaction data performed by the cut-off time on a calendar day (including Saturdays, Sundays and Public Holidays) to the merchant on the same calendar day by secure electronic data system.","question_tc":"\u5546\u6236\u5982\u4f55\u6838\u5be6\u6bcf\u65e5\u7684\u4ea4\u6613\u8cc7\u6599\uff1f","answer_tc":"\u6211\u5011\u6bcf\u5929 ( \u5305\u62ec\u661f\u671f\u516d\uff0c\u661f\u671f\u65e5\u53ca\u516c\u773e\u5047\u671f ) \u5747\u6703\u5c07\u622a\u6578\u6642\u9593\u524d\u7684\u6240\u6709\u4ea4\u6613\u8cc7\u6599\u63d0\u4f9b\u7d66\u5546\u6236\uff0c\u800c\u5546\u6236\u53ef\u65bc\u540c\u65e5\u665a\u4e0a\u5f9e\u5b89\u5168\u7684\u96fb\u5b50\u9014\u5f91\u63a5\u6536\u3002"},{"question":"Can a customer pay bills at the counter if the bill statement only contains a Bill Account Number but not a barcode?","answer":"A bill must contain a barcode in order to proceed with bill payment transaction over-the-counter. Please\u00a0<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/eng\/contact-us.php\">contact us<\/a><\/span>\u00a0for more details relating to the barcode issues.","question_tc":"\u5982\u679c\u7e73\u8cbb\u901a\u77e5\u66f8\u4e0a\u53ea\u5370\u6709\u8cec\u55ae\u865f\u78bc\uff0c\u4f46\u4e26\u6c92\u6709\u5370\u4e0a\u689d\u78bc\uff0c\u5ba2\u6236\u53ef\u7528\u4f5c\u7e73\u8cbb\u55ce\uff1f","answer_tc":"\u8cec\u55ae\u4e0a\u5fc5\u9808\u5370\u6709\u689d\u78bc\u624d\u53ef\u7528\u4f5c\u7e73\u8cbb\u3002\u8981\u4e86\u89e3\u6709\u95dc\u8cec\u55ae\u689d\u78bc\u8a73\u60c5\uff0c\u8acb<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/chi\/contact-us.php\">\u806f\u7d61\u6211\u5011<\/a><\/span>\u3002"}]},{"group_title":"PPS Shop&Buy Service","group_title_tc":"\u7e73\u8cbb\u9748\u5373\u6642\u7db2\u4e0a\u8cfc\u7269\u670d\u52d9","faq":[{"question":"How does a merchant apply for PPS Shop&Buy Service?","answer":"Please complete the\u00a0<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/eng\/online-application.php\">online application form<\/a><\/span>, and we will contact you shortly.","question_tc":"\u5546\u6236\u5982\u4f55\u7533\u8acb\u300c\u7e73\u8cbb\u9748\u5373\u6642\u7db2\u4e0a\u8cfc\u7269\u670d\u52d9\u300d\uff1f","answer_tc":"\u5546\u6236\u53ea\u9700\u586b\u59a5\u53ca\u905e\u4ea4\u6b64<span style=\"color: #0000ff;\"><a class=\"linkHover\" style=\"color: #0000ff;\" href=\"https:\/\/eps.com.hk\/chi\/online-application.php\">\u7db2\u4e0a\u7533\u8acb\u8868<\/a><\/span>\uff0c\u6211\u5011\u6703\u76e1\u5feb\u8207\u4f60\u806f\u7d61\u3002"},{"question":"What is the requirement of using PPS Shop&Buy Service?","answer":"Your website (together with the web server) needs to be linked up with our PPS Shop&amp;Buy Internet Payment Gateway.","question_tc":"\u4f7f\u7528\u300c\u7e73\u8cbb\u9748\u5373\u6642\u7db2\u4e0a\u8cfc\u7269\u670d\u52d9\u300d\u9700\u8981\u7b26\u5408\u751a\u9ebc\u689d\u4ef6\uff1f","answer_tc":"\u5546\u6236\u7684\u7db2\u9801 (\u53ca\u5176\u7db2\u4e0a\u4ea4\u6613\u7cfb\u7d71)\u9808\u8207\u7e73\u8cbb\u9748\u5373\u6642\u7db2\u4e0a\u8cfc\u7269\u5b89\u5168\u4ed8\u6b3e\u5e73\u53f0\u9023\u63a5\u8d77\u4f86\u3002"},{"question":"When will I receive customers' payment details?","answer":"We will provide you with an instant payment acknowledgement for each online transaction through the PPS Shop&amp;Buy Internet Payment Gateway.","question_tc":"\u5546\u6236\u600e\u6a23\u6838\u5be6\u6bcf\u65e5\u7684\u4ea4\u6613\u8cc7\u6599\uff1f","answer_tc":"\u6211\u5011\u6703\u900f\u904e\u7e73\u8cbb\u9748\u5373\u6642\u7db2\u4e0a\u8cfc\u7269\u5b89\u5168\u4ed8\u6b3e\u5e73\u53f0\u5373\u6642\u901a\u77e5\u5546\u6236\u6709\u95dc\u7684\u4ea4\u6613\u662f\u5426\u88ab\u63a5\u7d0d\u3002"},{"question":"When will I receive the PPS daily transactions funds?","answer":"We credit the funds of successful transactions performed by the cut-off time on a working day (Mondays to Fridays 7:00pm, excluding public holidays) in a lump sum to the Merchant's nominated bank account in Hong Kong on the same day.","question_tc":"\u5546\u6236\u5c07\u65bc\u4f55\u6642\u6536\u5230\u7d93\u7e73\u8cbb\u9748\u652f\u4ed8\u7684\u91d1\u984d\uff1f","answer_tc":"\u6211\u5011\u6bcf\u500b\u5de5\u4f5c\u5929\u5747\u6703\u8655\u7406\u4ea4\u6613\uff0c\u622a\u6578\u6642\u9593\u70ba\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94\u665a\u4e0a7\u6642\u6b63\uff0c\u516c\u773e\u5047\u671f\u9664\u5916\u3002\u6bcf\u65e5\u7684\u7e3d\u4ea4\u6613\u984d\u5c07\u65bc\u540c\u4e00\u9280\u884c\u71df\u696d\u65e5\u8f49\u5165\u5546\u6236\u7684\u6307\u5b9a\u6236\u53e3\u3002"}]},{"group_title":"SMS Sender Registration Scheme","group_title_tc":"\u77ed\u8a0a\u767c\u9001\u4eba\u767b\u8a18\u5236","faq":[{"question":"How to confirm if an SMS is sent by EPS Company?","answer":"To assist the public in verifying the identities of SMS senders, EPS Company (Hong Kong) Limited has joined the \u201cSMS Sender Registration Scheme\u201d launched by the Office of the Communications Authority (OFCA). Starting from 20 Jan 2025 9:00 a.m., EPS will use the below \u201cRegistered SMS Sender IDs\u201d with prefix \u201c#\u201d to send SMS to local mobile service subscribers in Hong Kong.\r\n\r\nList of EPS \u201cRegistered SMS Sender IDs\u201d (as of 20 Jan 2025):\r\n<ul>\r\n \t<li>#EPS<\/li>\r\n \t<li>#EPS_OTP<\/li>\r\n \t<li>#EPS_Promo<\/li>\r\n \t<li>#EPSCOHK<\/li>\r\n \t<li>#EPSHK<\/li>\r\n \t<li>#EPSinfo<\/li>\r\n \t<li>#EPSnotice<\/li>\r\n \t<li>#EPSpayment<\/li>\r\n \t<li>#EPSsecur<\/li>\r\n<\/ul>\r\nPlease note that the Scheme is not applicable to two-way SMS which the receiving party is expected to reply; or local subscribers of Single-Card-Multiple-Numbers \/ One-Card-Two-Numbers mobile service provided by non-Hong Kong operators.\r\n\r\nReminder: If you receive an SMS claiming to be from \u201cEPS\u201d but the Sender ID does not start with \u201c#\u201d and is not one of those listed above, please be vigilant. Do not reply to these SMSs, refrain from disclosing any personal or account information and avoid clicking on suspicious links.\r\n\r\nYou can also check the Scheme\u2019s participating organizations and their registered SenderIDs on the\u00a0<a href=\"https:\/\/www.ofca.gov.hk\/en\/consumer_focus\/guide\/hot_topics\/ssrs\/index.html\">OFCA\u2019s website<\/a>.","question_tc":"\u5982\u4f55\u78ba\u8a8d\u77ed\u8a0a\u662f\u7531\u6613\u8fa6\u4e8b\u516c\u53f8\u767c\u51fa?","answer_tc":"\u70ba\u5354\u52a9\u5e02\u6c11\u8b58\u5225\u77ed\u8a0a\u767c\u9001\u4eba\u7684\u8eab\u4efd\uff0c\u6613\u8fa6\u4e8b\uff08\u9999\u6e2f\uff09\u6709\u9650\u516c\u53f8\u5df2\u7d93\u53c3\u8207\u7531\u901a\u8a0a\u4e8b\u52d9\u7ba1\u7406\u5c40\u8fa6\u516c\u5ba4\u63a8\u51fa\u7684\u300c\u77ed\u8a0a\u767c\u9001\u4eba\u767b\u8a18\u5236\u300d\u3002\u75312025\u5e741\u670820\u65e5\u4e0a\u53489\u6642\u8d77\uff0c\u6613\u8fa6\u4e8b\u6703\u4f7f\u7528\u4e0b\u5217\u4ee5\u300c#\u300d\u865f\u958b\u982d\u7684\u300c\u5df2\u767b\u8a18\u77ed\u8a0a\u767c\u9001\u4eba\u540d\u7a31\u300d\u767c\u9001\u77ed\u8a0a\u4e88\u9999\u6e2f\u672c\u5730\u6d41\u52d5\u901a\u8a0a\u670d\u52d9\u7528\u6236\u3002\r\n\r\n\u6613\u8fa6\u4e8b\u4e4b\u300c\u5df2\u767b\u8a18\u77ed\u8a0a\u767c\u9001\u4eba\u540d\u7a31\u300d(\u622a\u81f32025\u5e741\u670820\u65e5)\ufe30\r\n<ul>\r\n \t<li>#EPS<\/li>\r\n \t<li>#EPS_OTP<\/li>\r\n \t<li>#EPS_Promo<\/li>\r\n \t<li>#EPSCOHK<\/li>\r\n \t<li>#EPSHK<\/li>\r\n \t<li>#EPSinfo<\/li>\r\n \t<li>#EPSnotice<\/li>\r\n \t<li>#EPSpayment<\/li>\r\n \t<li>#EPSsecure<\/li>\r\n<\/ul>\r\n\u8acb\u6ce8\u610f\uff0c\u767b\u8a18\u5236\u4e26\u4e0d\u9069\u7528\u65bc\u9700\u8981\u63a5\u6536\u8005\u76f4\u63a5\u56de\u8986\u7684\u96d9\u5411\u77ed\u8a0a\uff1b\u6216\u4f7f\u7528\u975e\u9999\u6e2f\u71df\u8fa6\u5546\u63d0\u4f9b\u7684\u4e00\u5361\u591a\u865f\u6216\u4e00\u5361\u96d9\u865f\u6d41\u52d5\u670d\u52d9\u7684\u672c\u5730\u7528\u6236\u3002\r\n\r\n\u63d0\u793a: \u5982\u60a8\u6536\u5230\u81ea\u7a31\u4f86\u81ea\u300c\u6613\u8fa6\u4e8b\u300d\u6216\u300cEPS\u300d\u7684\u77ed\u8a0a\uff0c\u4f46\u8a72\u77ed\u8a0a\u767c\u9001\u4eba\u540d\u7a31\u4e26\u975e\u4ee5\u300c#\u300d\u865f\u4f5c\u958b\u982d\u4e14\u4e0d\u5c6c\u65bc\u4e0a\u8ff0\u5217\u8868\u4e2d\u7684\u4efb\u4f55\u4e00\u500b\uff0c\u8acb\u4fdd\u6301\u8b66\u60d5\uff0c\u5207\u52ff\u56de\u8986\u8a72\u77ed\u8a0a\uff0c\u4e0d\u8981\u900f\u9732\u4efb\u4f55\u500b\u4eba\u6216\u5e33\u6236\u8cc7\u6599\uff0c\u4e26\u907f\u514d\u9ede\u64ca\u77ed\u8a0a\u4e2d\u7684\u9023\u7d50\u3002\r\n\r\n\u60a8\u4ea6\u53ef\u900f\u904e<a href=\"https:\/\/www.ofca.gov.hk\/tc\/consumer_focus\/guide\/hot_topics\/ssrs\/index.html\"><strong>\u901a\u8a0a\u8fa6\u7db2\u7ad9<\/strong><\/a>\u67e5\u95b1\u8a72\u767b\u8a18\u5236\u4e4b\u53c3\u8207\u6a5f\u69cb\u53ca\u5df2\u767b\u8a18\u7684\u767c\u9001\u4eba\u540d\u7a31\u3002"}]}],"tab_2_title_en":"Customer FAQ","tab_2_title_tc":"\u500b\u4eba\u5ba2\u6236","tab_2_faq_group":[{"group_title":"EPS Service","group_title_tc":"EPS\u670d\u52d9","faq":[{"question":"What types of bank card are accepted to process EPS transactions?","answer":"EPS Company (Hong Kong) Limited is a consortium of 20 major banks in Hong Kong. All ATM cards issued by these banks and credit cards with ATM functions are accepted to process EPS transactions. Click <a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/eng\/eps.php\">here<\/a> to view the list of our Member Banks.","question_tc":"EPS\u670d\u52d9\u63a5\u53d7\u54ea\u4e9b\u63d0\u6b3e\u5361\uff1f","answer_tc":"EPS Company (Hong Kong) Limited \u6613\u8fa6\u4e8b(\u9999\u6e2f)\u6709\u9650\u516c\u53f8\u7531\u9999\u6e2f 20 \u9593\u4e3b\u8981\u9280\u884c\u7d44\u6210\u3002 \u5927\u90e8\u4efd\u6703\u54e1\u9280\u884c\u767c\u884c\u7684\u63d0\u6b3e\u5361\u6216\u5177\u5099\u63d0\u6b3e\u529f\u80fd\u4e4b\u4fe1\u7528\u5361\u5747\u53ef\u4f7f\u7528EPS\u670d\u52d9\u3002 \u8acb<a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/chi\/eps.php\">\u6309\u6b64<\/a>\u53c3\u95b1\u6703\u54e1\u9280\u884c\u540d\u55ae\u3002"},{"question":"Where can I use EPS service?","answer":"You can pay by EPS at any retail outlet with the EPS sticker and decal displayed.","question_tc":"\u6211\u53ef\u5728\u54ea\u88cf\u4f7f\u7528EPS\u670d\u52d9\uff1f","answer_tc":"\u4f60\u53ef\u5728\u4efb\u4f55\u8cbc\u6709EPS\u6a19\u8a18\u7684\u5546\u6236\u4f7f\u7528EPS\u4ed8\u6b3e\u3002"},{"question":"How do I know if the transaction is successful?","answer":"After you have entered your PIN, a receipt will be printed out from the terminal which shows your transaction details with the word \"Accepted\" on it. Alternately, you can also check your bank account.","question_tc":"\u6211\u53ef\u5982\u4f55\u78ba\u8a8dEPS\u4ea4\u6613\u662f\u5426\u6210\u529f\uff1f","answer_tc":"\u7576\u4f60\u8f38\u5165\u63d0\u6b3e\u5361\u5bc6\u78bc\u5f8c\uff0c\u7d42\u7aef\u6a5f\u6703\u5217\u5370\u51faEPS\u4ea4\u6613\u6536\u64da\u3002\u4ea4\u6613\u6536\u64da\u5c07\u5370\u6709\u4ea4\u6613\u8a73\u60c5\u53ca\u201c\u63a5\u53d7\u201d\u5b57\u6a23\u3002\u4f60\u540c\u6642\u4ea6\u53ef\u67e5\u6838\u6236\u53e3\u8a18\u9304\u4f5c\u9032\u4e00\u6b65\u78ba\u5b9a\u3002"},{"question":"When will the purchase amount be deducted from my bank account?","answer":"When an EPS transaction is approved, the amount will be deducted instantly from your bank account.","question_tc":"EPS\u4ea4\u6613\u91d1\u984d\u6703\u65bc\u4f55\u6642\u5728\u6211\u7684\u6236\u53e3\u6263\u9664\uff1f","answer_tc":"\u5982EPS\u4ea4\u6613\u7372\u5f97\u6838\u51c6\uff0c\u4ea4\u6613\u91d1\u984d\u5373\u6642\u6703\u5f9e\u4f60\u7684\u6236\u53e3\u6263\u9664\u3002"},{"question":"What is the service hours of EPS Hotline 2721 0566?","answer":"Mondays - Fridays : 9:00 am to 10:00 pm\r\nSaturdays : 9:00 am to 7:00 pm\r\nSundays &amp; public holidays : 10:00 am to 7:00 pm","question_tc":"EPS Company (Hong Kong) Limited \u6613\u8fa6\u4e8b(\u9999\u6e2f)\u6709\u9650\u516c\u53f8\u670d\u52d9\u71b1\u7dda 2312 0004 \u65bc\u751a\u9ebc\u6642\u6bb5\u958b\u653e\uff1f","answer_tc":"\u661f\u671f\u4e00\u81f3\u4e94 \u65e9\u4e0a 9 \u6642\u81f3\u665a\u4e0a 10 \u6642\r\n\u661f\u671f\u516d \u65e9\u4e0a 9 \u6642\u81f3\u665a\u4e0a 7 \u6642\r\n\u661f\u671f\u65e5\u53ca\u516c\u773e\u5047\u671f \u65e9\u4e0a 10 \u6642\u81f3\u665a\u4e0a 7 \u6642"}]},{"group_title":"PPS","group_title_tc":"\u7e73\u8cbb\u9748","faq":[{"question":"What should I do if I want to use PPS?","answer":"You have to set up a PPS Account with an ATM card or a credit card with ATM function at any PPS registration terminal. You have to enter your mobile number, choose a 5-digit PPS Phone Password and an 8-digit PPS Internet Password. Once you have registered your bills by phone or via the Internet, you can enjoy the convenience of PPS right away.","question_tc":"\u6211\u600e\u6a23\u624d\u53ef\u4f7f\u7528\u7e73\u8cbb\u9748\u670d\u52d9\uff1f","answer_tc":"\u4f60\u9700\u8981\u5e36\u540c\u63d0\u6b3e\u5361\u6216\u5177\u5099\u63d0\u6b3e\u529f\u80fd\u4e4b\u4fe1\u7528\u5361\uff0c\u5230\u4efb\u4f55\u7e73\u8cbb\u9748\u7d42\u7aef\u6a5f\u958b\u8a2d\u6236\u53e3\uff0c\u8f38\u5165\u624b\u63d0\u96fb\u8a71\uff0c\u4e26\u9078\u64c7\u4e00\u500b\u4e94\u4f4d\u6578\u5b57\u7684\u7e73\u8cbb\u9748\u96fb\u8a71\u5bc6\u78bc\u53ca\u516b\u4f4d\u6578\u5b57\u7684\u7e73\u8cbb\u9748\u7db2\u4e0a\u5bc6\u78bc\u3002 \u958b\u7acb\u6236\u53e3\u5f8c\uff0c\u4f60\u5373\u53ef\u900f\u904e\u96fb\u8a71\u6216\u4e92\u806f\u7db2\u767b\u8a18\u6240\u9700\u7e73\u4ed8\u7684\u8cec\u55ae\uff0c\u4e26\u53ef\u96a8\u6642\u4f7f\u7528\u7e73\u8cbb\u9748\u7e73\u8cbb\uff0c\u7c21\u55ae\u65b9\u4fbf\u3002"},{"question":"What type of ATM cards can be used for PPS?","answer":"Most ATM cards and credit cards with ATM function can be used for PPS.","question_tc":"\u54ea\u985e\u63d0\u6b3e\u5361\u9069\u7528\u65bc\u7e73\u8cbb\u9748\u670d\u52d9\uff1f","answer_tc":"\u5927\u90e8\u4efd\u7684\u9280\u884c\u63d0\u6b3e\u5361\u548c\u5177\u5099\u63d0\u6b3e\u529f\u80fd\u4e4b\u4fe1\u7528\u5361\u5747\u9069\u7528\u65bc\u7e73\u8cbb\u9748\u670d\u52d9\u3002"},{"question":"Where are the PPS registration terminals located?","answer":"<a class=\"linkHover\" href=\"https:\/\/www.ppshk.com\/hkt\/prt\/Web\/en\/\" target=\"_blank\" rel=\"noopener\">Click here<\/a>\u00a0or call the PPS Information Hotline 900 00 222 329 to check for terminal locations. Alternatively, you can also obtain the full location list by fax at PPS Hotline 2311 9876.","question_tc":"\u6211\u53ef\u5728\u54ea\u88e1\u627e\u5230\u7e73\u8cbb\u9748\u7d42\u7aef\u6a5f\uff1f","answer_tc":"\u8acb<a class=\"linkHover\" href=\"https:\/\/www.ppshk.com\/hkt\/prt\/Web\/ch\/\" target=\"_blank\" rel=\"noopener\">\u6309\u6b64<\/a>\u6216\u81f4\u96fb24\u5c0f\u6642\u7e73\u8cbb\u9748\u9304\u97f3\u71b1\u7dda 900 00 222 328\u67e5\u95b1\u7e73\u8cbb\u9748\u7d42\u7aef\u6a5f\u4f4d\u7f6e\uff0c\u4f60\u4ea6\u53ef\u81f4\u96fb\u7e73\u8cbb\u9748\u71b1\u7dda2311 9876\u900f\u904e\u50b3\u771f\u7d22\u53d6\u7e73\u8cbb\u9748\u7d42\u7aef\u6a5f\u4f4d\u7f6e\u7684\u5b8c\u6574\u6e05\u55ae\u3002"},{"question":"How many PPS merchants are there?","answer":"There are over 900 PPS merchants which cover various industries in Hong Kong.\u00a0<a class=\"linkHover\" href=\"https:\/\/www.ppshk.com\/hkt\/revamp2\/pdf\/ppsmerchlist.pdf\" target=\"_blank\" rel=\"noopener\">Click here<\/a>\u00a0or call the 24-hour PPS Information Hotline 900 00 222 329 for details.","question_tc":"\u73fe\u6642\u6709\u591a\u5c11\u500b\u7e73\u8cbb\u9748\u5546\u6236\uff1f","answer_tc":"\u5168\u6e2f\u6709\u8d85\u904e 900 \u500b\u7e73\u8cbb\u9748\u5546\u6236\uff0c\u904d\u4f48\u65bc\u4e0d\u540c\u884c\u696d\uff0c\u5982\u6b32\u7d22\u53d6\u5546\u6236\u8cc7\u6599\uff0c\u8acb\u81f4\u96fb 24 \u5c0f\u6642\u7e73\u8cbb\u9748\u9304\u97f3\u71b1\u7dda 900 00 222 328 \u6216<a class=\"linkHover\" href=\"https:\/\/www.ppshk.com\/hkt\/revamp2\/pdf\/ppsmerchlist.pdf\" target=\"_blank\" rel=\"noopener\">\u6309\u6b64<\/a>\u67e5\u95b1\u3002"},{"question":"If I lost my PPS Account No., Phone Password & Internet Password, how can I retrieve or change them?","answer":"You can bring your ATM card to any PPS registration terminals to retrieve your PPS Account No. and\/or change your PPS Phone\/Internet Password.","question_tc":"\u82e5\u6211\u4e0d\u614e\u907a\u5931\u7e73\u8cbb\u9748\u6236\u53e3\u865f\u78bc\u53ca\u5bc6\u78bc\uff0c\u61c9\u5982\u4f55\u91cd\u8a2d\u6216\u66f4\u6539\u5bc6\u78bc\uff1f","answer_tc":"\u4f60\u53ea\u9700\u5e36\u540c\u9280\u884c\u63d0\u6b3e\u5361\uff0c\u5230\u4efb\u4f55\u4e00\u90e8\u7e73\u8cbb\u9748\u7d42\u7aef\u6a5f\uff0c\u4fbf\u53ef\u67e5\u8a62\u4f60\u7684\u7e73\u8cbb\u9748\u6236\u53e3\u865f\u78bc\u548c\u91cd\u65b0\u8a2d\u7acb\u4f60\u7684\u96fb\u8a71 \/ \u4e92\u806f\u7db2\u5bc6\u78bc\u3002"},{"question":"Can I transfer the registered bills from my old card to the new card if my ATM card is being replaced?","answer":"You can bring your new ATM card to any PPS registration terminal, perform the \"Open Account\" function and choose the same bank account. Our system will then be updated with details of your new ATM card. You may also contact our Hotline 2311 9876 or card issuing bank for details.","question_tc":"\u82e5\u6211\u66f4\u65b0\u4e86\u9280\u884c\u63d0\u6b3e\u5361\uff0c\u6211\u9084\u53ef\u4f7f\u7528\u8a72\u7e73\u8cbb\u9748\u6236\u53e3\u55ce\uff1f","answer_tc":"\u4f60\u53ea\u9700\u651c\u540c\u4f60\u7684\u65b0\u5361\uff0c\u5230\u4efb\u4f55\u4e00\u90e8\u7e73\u8cbb\u9748\u7d42\u7aef\u6a5f\u6309\u300c\u958b\u6236\u300d\u529f\u80fd\u53ca\u9078\u64c7\u76f8\u540c\u9280\u884c\u6236\u53e3\uff0c\u7cfb\u7d71\u4fbf\u6703\u81ea\u52d5\u66f4\u65b0\u4f60\u7684\u8cc7\u6599\u3002\u8a73\u60c5\u53ef\u81f4\u96fb\u7e73\u8cbb\u9748\u71b1\u7dda 2311 9876 \u67e5\u8a62\u6216\u8207\u767c\u5361\u9280\u884c\u806f\u7d61\u3002"},{"question":" If I close my bank account, can I still use the PPS account registered with that bank account?","answer":"No, the PPS account will be invalid.","question_tc":"\u82e5\u6211\u53d6\u6d88\u4e86\u6709\u95dc\u9280\u884c\u6236\u53e3\u6216\u8a72\u63d0\u6b3e\u5361\uff0c\u6211\u9084\u53ef\u4f7f\u7528\u7d93\u8a72\u6236\u53e3\u767b\u8a18\u7684\u7e73\u8cbb\u9748\u6236\u53e3\u55ce\uff1f","answer_tc":"\u4e0d\u53ef\u4ee5\u3002\u76f8\u95dc\u7684\u7e73\u8cbb\u9748\u6236\u53e3\u5c07\u540c\u6642\u5931\u6548\u3002"},{"question":"What is the possible reason that a bill cannot be registered?","answer":"If a bill is already registered, it cannot be registered again. For details, please call PPS Hotline 2311 9876.","question_tc":"\u8cec\u55ae\u5728\u4ec0\u9ebc\u60c5\u6cc1\u4e0b\u5c07\u4e0d\u7372\u767b\u8a18\uff1f","answer_tc":"\u82e5\u8cec\u55ae\u5df2\u88ab\u767b\u8a18\uff0c\u4fbf\u4e0d\u80fd\u518d\u6b21\u767b\u8a18\u3002\u8a73\u60c5\u53ef\u81f4\u96fb\u7e73\u8cbb\u9748\u71b1\u7dda 2311 9876 \u67e5\u8a62\u3002"},{"question":"Can I cancel a PPS transaction?","answer":"Once a transaction is confirmed, the amount will be deducted instantly from your bank account and it CANNOT be cancelled.","question_tc":"\u6211\u53ef\u4ee5\u53d6\u6d88\u5df2\u5b8c\u6210\u7684\u7e73\u8cbb\u9748\u4ea4\u6613\u55ce\uff1f","answer_tc":"\u4ea4\u6613\u4e00\u65e6\u7372\u78ba\u8a8d\u5f8c\uff0c\u6307\u5b9a\u91d1\u984d\u5c07\u5373\u6642\u5f9e\u4f60\u7684\u9280\u884c\u6236\u53e3\u5167\u6263\u9664\uff0c\u8a72\u9805\u4ea4\u6613\u4ea6\u4e0d\u80fd\u53d6\u6d88\u3002"},{"question":"What should I do if I make a mistake during the payment process, e.g. key in the wrong merchant code or the wrong amount?","answer":"<div class=\"qaStyle\">\r\n\r\nYou can call PPS Hotline 2311 9876 during\u00a0<a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/eng\/contact-us.php\">service hours<\/a>\u00a0or call your respective merchant directly for enquiry.\r\n\r\n<\/div>","question_tc":"\u82e5\u6211\u5728\u7e73\u8cbb\u6642\u8f38\u5165\u4e86\u932f\u8aa4\u7684\u8cc7\u6599\uff08\u5982\u5546\u6236\u7de8\u865f\u3001\u91d1\u984d\u7b49\uff09\uff0c\u61c9\u600e\u9ebc\u8fa6\uff1f","answer_tc":"\u8acb\u5728<a class=\"linkHover\" href=\"https:\/\/eps.com.hk\/chi\/contact-us.php\">\u8fa6\u516c\u6642\u9593<\/a>\u5167\u81f4\u96fb\u7e73\u8cbb\u9748\u71b1\u7dda 2311 9876 \u6216\u76f4\u63a5\u8207\u6709\u95dc\u5546\u6236\u67e5\u8a62\u3002"},{"question":"Can I use PPS overseas as well?","answer":"When you are overseas, you can access PPS via IDD simply through a phone, through Internet (at\u00a0<a class=\"linkHover\" href=\"https:\/\/www.ppshk.com\/\" target=\"_blank\" rel=\"noopener\">www.ppshk.com<\/a>) or via PPS on mobile if you have a PPS Internet password.","question_tc":"\u82e5\u6211\u8eab\u5728\u6d77\u5916\uff0c\u80fd\u5426\u4f7f\u7528\u7e73\u8cbb\u9748\u670d\u52d9\uff1f","answer_tc":"\u7576\u4f60\u8eab\u8655\u5916\u5730\u6642\uff0c\u53ef\u4ee5\u4f7f\u7528\u96fb\u8a71\u53ca\u570b\u969b\u76f4\u64a5\u9577\u9014\u96fb\u8a71 (IDD) \u670d\u52d9\u81f4\u96fb\u672c\u5730\u7684\u7e73\u8cbb\u9748\u7cfb\u7d71\u3002\u5982\u4f60\u5df2\u8a2d\u5b9a\u7e73\u8cbb\u9748\u7db2\u4e0a\u5bc6\u78bc\uff0c\u66f4\u53ef\u4ee5\u900f\u904e\u00a0<a class=\"linkHover\" href=\"https:\/\/www.ppshk.com\/\" target=\"_blank\" rel=\"noopener\">www.ppshk.com<\/a>\u6216\u7e73\u8cbb\u9748\u624b\u6a5f\u670d\u52d9\u7e73\u4ed8\u8cec\u55ae\u3002"},{"question":"About PPS by Phone","answer":"<div class=\"qaStyle\">\r\n\r\nHow do I register bills?\r\n- Call 18011, press 1 and follow the instructions to register your bills.\r\n\r\nHow do I make a payment?\r\n- After registering your bills, call 18031 and follow the instructions to make your payment now or press \"8\" and key in payment date to schedule a payment.\r\n\r\nHow do I delete a registered bill?\r\n- Call 18011, press \"4\" and follow the instructions to delete your registered bill.\r\n\r\nHow do I know if the payment is made successfully?\r\n- You can call 18011 and press \"2\" to enquire your last payment.\r\n\r\n&nbsp;\r\n\r\n<\/div>\r\n<div class=\"qaStyle\"><\/div>","question_tc":"\u95dc\u65bc\u96fb\u8a71\u7e73\u8cbb\u9748","answer_tc":"\u6211\u61c9\u5982\u4f55\u767b\u8a18\u5546\u6236\u8cec\u55ae\uff1f\r\n- \u8acb\u81f4\u96fb 18013\uff0c\u6309 '1' \u5b57 \u4e26\u8ddf\u96a8\u6307\u793a\u5b8c\u6210\u767b\u8a18\u624b\u7e8c\u3002\r\n\r\n&nbsp;\r\n\r\n\u6211\u61c9\u5982\u4f55\u5229\u7528\u7e73\u8cbb\u9748\u7e73\u4ea4\u8cbb\u7528\uff1f\r\n- \u7576\u4f60\u5b8c\u6210\u8cec\u55ae\u767b\u8a18\u5f8c\uff0c\u53ea\u9700\u81f4\u96fb 18033 \u4e26\u8ddf\u96a8\u6307\u793a\u4fbf\u53ef\u7e73\u4ed8\u8cec\u55ae\u6216\u6309\"8\"\u5b57\u8f38\u5165\u7e73\u4ed8\u65e5\u671f\u8a2d\u7acb\u7e73\u8cec\u3002\r\n\r\n&nbsp;\r\n\r\n\u6211\u61c9\u5982\u4f55\u522a\u9664\u5df2\u767b\u8a18\u4e4b\u8cec\u55ae\uff1f\r\n- \u8acb\u81f4\u96fb 18013\uff0c\u6309 '4' \u5b57\u4e26\u8ddf\u96a8\u6307\u793a\u4fbf\u53ef\u522a\u9664\u8cec\u55ae\u3002\r\n\r\n&nbsp;\r\n\r\n\u6211\u600e\u6a23\u77e5\u9053\u7e73\u8cbb\u662f\u5426\u6210\u529f\uff1f\r\n- \u8acb\u81f4\u96fb 18013\uff0c \u6309 '2' \u5b57\u5373\u53ef\u67e5\u8a62\u6700\u8fd1\u4e00\u6b21\u4e4b\u4ea4\u6613\u72c0\u6cc1\u3002"},{"question":"About PPS by Internet","answer":"What are the benefits of using PPS by Internet?\r\n- Once your login, all your registered bills will be displayed at a glance for your easy management. To make a payment, find the merchant to which you want to make payment on the screen and click \"Pay\". You do not need to enter any bill numbers as they will be displayed automatically. Furthermore, you can make use of \"Bill Nickname\"and \"Bill Schedule\"services to manage your bills with greater ease.\r\n\r\n&nbsp;\r\n\r\nWhat is \"Bill Nickname\"?\r\n- To help you identify a bill account, you can define a Bill Nickname when adding your bills. Thus, if you have two or more bills from the same merchant, the assigned Bill Nickname can help you to differentiate the bills easily.\r\n\r\n&nbsp;\r\n\r\nWhat is \"Bill Schedule\"?\r\n- You can use \"Bill Schedule\" service to preset a forward bill payment. The preset payment amount will then be paid to the preset merchant's bill on the preset payment date.\r\n\r\n&nbsp;\r\n\r\nHow do I register a bill?\r\n- Go to \"Add Bill\" page on the PPS web site and select Merchant by Category\/Code\/Name, key in bill number, enter one-time password for\u00a0<sup>#<\/sup>selected merchants that require two factor authentication, click \"Confirm\".\r\n\r\n&nbsp;\r\n\r\nHow do I make a payment?\r\n- Select the bill from \"Pay Bill\" page on the PPS web site, click \"Pay\" and enter the payment amount and bill type (if any). If you want to pay immediately, verify the payment instruction, click \"Pay\" and note the Payment Reference Number. If you want to pay later, select a Payment Date and enter your name and email address when you set up for the first time. Click \"Proceed\" and note the Scheduled Payment Reference Number.Note: One-time password is required for first-time bill payment which already registered by phone.\r\n\r\n&nbsp;\r\n\r\nHow do I delete a registered bill?\r\n- Go to \"Delete Bill\" page on the PPS web site, choose the bill you want to delete and click \"Delete\".\r\n\r\n* Note that if you delete a registered bill, its payment history and any outstanding scheduled payment will also be deleted automatically.\r\n\r\n<sup>#<\/sup>For selected merchants including Banking &amp; Credit Card Services, Securities Broker.","question_tc":"\u95dc\u65bc\u7db2\u4e0a\u7e73\u8cbb\u9748","answer_tc":"\u7db2\u4e0a\u7e73\u8cbb\u9748\u6709\u4f55\u597d\u8655\uff1f\r\n- \u7576\u4f60\u767b\u5165\u7e73\u8cbb\u9748\u7db2\u7ad9\u5f8c\uff0c\u4f60\u5df2\u767b\u8a18\u7684\u8cec\u55ae\u90fd\u6703\u5728\u7192\u5e55\u4e0a\u986f\u73fe\uff0c\u4f60\u6bcb\u9700\u518d\u8f38\u5165\u4efb\u4f55\u8cec\u55ae\u865f\u78bc\uff0c\u53ea\u8981\u627e\u5230\u4ed8\u6b3e\u7684\u5546\u865f\u518d\u6309\u300c\u7e73\u8cbb\u300d\u4fbf\u53ef\u3002 \u540c\u6642\uff0c\u4f60\u53ef\u4eab\u7528\u300c\u8cec\u55ae\u5225\u540d\u300d\u548c\u300c\u9810\u8a2d\u7e73\u8cec\u300d\u670d\u52d9\uff0c\u8f15\u9b06\u5730\u8655\u7406\u591a\u5f35\u8cec\u55ae\u3002\r\n\r\n&nbsp;\r\n\r\n\u751a\u9ebc\u662f\u300c\u8cec\u55ae\u5225\u540d\u300d\uff1f\r\n- \u70ba\u65b9\u4fbf\u4f60\u66f4\u5bb9\u6613\u8fa8\u8a8d\u5df2\u767b\u8a18\u7684\u8cec\u55ae\uff0c\u4f60\u53ef\u65bc\u767b\u8a18\u8cec\u55ae\u7684\u540c\u6642\uff0c\u70ba\u8cec\u55ae\u8a2d\u5b9a\u300c\u8cec\u55ae\u5225\u540d\u300d\u3002\u82e5\u4f60\u65bc\u540c\u4e00\u500b\u5546\u6236\u6709\u5169\u5f35\u6216\u4ee5\u4e0a\u7684\u8cec\u55ae\uff0c\u300c\u8cec\u55ae\u5225\u540d\u300d\u5373\u53ef\u8b93\u4f60\u5bb9\u6613\u5206\u8fa8\u3002\r\n\r\n&nbsp;\r\n\r\n\u751a\u9ebc\u662f\u300c\u9810\u8a2d\u7e73\u8cec\u300d\uff1f\r\n- \u4f60\u53ef\u4ee5\u5229\u7528\u9810\u8a2d\u7e73\u8cec\u670d\u52d9\uff0c\u9810\u5148\u8a2d\u5b9a\u8cec\u55ae\u4e4b\u7e73\u4ed8\u65e5\u671f\uff0c\u65bc\u9810\u5b9a\u65e5\u671f\u5c07\u9810\u8a2d\u91d1\u984d\u4ed8\u4e88\u9810\u5b9a\u8cec\u55ae\u4e4b\u5546\u6236\u3002\r\n\r\n&nbsp;\r\n\r\n\u6211\u61c9\u5982\u4f55\u767b\u8a18\u8cec\u55ae\uff1f\r\n- \u958b\u7acb\u7e73\u8cbb\u9748\u6236\u53e3\u5f8c\uff0c\u4f60\u53ef\u767b\u5165\u7e73\u8cbb\u9748\u7db2\u7ad9\uff0c\u6309\u300c\u767b\u8a18\u8cec\u55ae\u300d\uff0c\u9078\u64c7\u5546\u6236\u985e\u5225\/\u7de8\u865f\/\u540d\u7a31\uff0c\u8f38\u5165\u8cec\u55ae\u865f\u78bc\uff0c\u7136\u5f8c\u8f38\u5165\u300c\u4e00\u6b21\u6709\u6548\u5bc6\u78bc\u300d\u4f5c\u96d9\u91cd\u8a8d\u8a3c\uff0c\u4ee5\u78ba\u8a8d\u767b\u8a18<sup>#<\/sup>\u6307\u5b9a\u5546\u6236\u7684\u8cec\u55ae\u53ca\u6309\u300c\u78ba\u8a8d\u300d\u3002\r\n\r\n&nbsp;\r\n\r\n\u6211\u61c9\u5982\u4f55\u4f7f\u7528\u7e73\u8cbb\u9748\u7e73\u8cbb\uff1f\r\n- \u8acb\u767b\u5165\u7e73\u8cbb\u9748\u7db2\u7ad9\uff0c\u5f9e\u300c\u7e73\u4ed8\u8cec\u55ae\u300d\u9078\u64c7\u8cec\u55ae\u518d\u6309\u300c\u7e73\u8cbb\u300d\uff0c\u8f38\u5165\u7e73\u4ed8\u91d1\u984d\u53ca\u8cec\u55ae\u985e\u5225 (\u5982\u9700\u8981)\u3002\u5982\u4f60\u60f3\u5373\u6642\u7e73\u4ed8\uff0c\u8acb\u67e5\u6838\u8f38\u5165\u4e4b\u8cc7\u6599\u5f8c\u6309\u300c\u7e73\u8cbb\u300d\u78ba\u5b9a\u4ea4\u6613\u53ca\u8a18\u9304\u4ed8\u6b3e\u7de8\u865f\u3002\u5982\u4f60\u60f3\u9810\u8a2d\u7e73\u8cec\uff0c\u6309\u300c\u7e7c\u7e8c\u9032\u884c\u300d\u53ca\u8a18\u9304\u9810\u8a2d\u6307\u793a\u4ed8\u6b3e\u7de8\u865f\u3002\u5982\u5c6c\u9996\u6b21\u4f7f\u7528\u9810\u8a2d\u7e73\u8cec\uff0c\u8acb\u5148\u8f38\u5165\u4f60\u7684\u59d3\u540d\u53ca\u96fb\u90f5\u5730\u5740\u4ee5\u4fbf\u6536\u53d6\u7e73\u8cbb\u63d0\u793a\u53ca\u7e73\u8cbb\u7d50\u679c\u3002\r\n\r\n- \u6ce8\u610f\uff1a\u7d93\u7e73\u8cbb\u9748\u96fb\u8a71\u670d\u52d9\u767b\u8a18<sup>#<\/sup>\u6307\u5b9a\u5546\u6236\u8cec\u55ae\u5f8c\uff0c\u65bc\u7db2\u4e0a\u9996\u6b21\u7e73\u4ed8\u8a72\u8cec\u55ae\uff0c\u9808\u8f38\u5165\u300c\u4e00\u6b21\u6709\u6548\u5bc6\u78bc\u300d<u>\u4f5c\u96d9\u91cd\u8a8d\u8b49\uff0c\u4ee5\u78ba\u8a8d\u4ea4\u6613<\/u>\u3002\r\n\r\n&nbsp;\r\n\r\n\u6211\u61c9\u5982\u4f55\u522a\u9664\u5df2\u767b\u8a18\u4e4b\u8cec\u55ae\uff1f\r\n- \u8acb\u767b\u5165\u7e73\u8cbb\u9748\u7db2\u7ad9\u7684\u300c\u522a\u9664\u8cec\u55ae\u300d\u90e8\u4efd\uff0c\u9078\u64c7\u6709\u95dc\u8cec\u55ae\uff0c\u518d\u6309\u300c\u522a\u9664\u300d\u9375\u3002\r\n\r\n&nbsp;\r\n\r\n#\u6307\u5b9a\u5546\u6236\uff1a\u9280\u884c\u6216\u4fe1\u7528\u5361\u670d\u52d9\u53ca\u8b49\u5238\u516c\u53f8\u3002"}]},{"group_title":"CUP","group_title_tc":"\u9280\u806f\u670d\u52d9","faq":[{"question":"What type of card is accepted to process CUP transactions?","answer":"Any credit cards or debit cards bearing the China UnionPay logo can perform CUP transactions through EPS POS terminals.","question_tc":"\u54ea\u4e00\u7a2e\u9280\u806f\u5361\u53ef\u900f\u904e\u9280\u806f\u670d\u52d9\u9032\u884c\u4ea4\u6613\uff1f","answer_tc":"\u4efb\u4f55\u9644\u6709\u9280\u806f\u6a19\u8a18\u7684\u4fe1\u7528\u5361\u6216\u63d0\u6b3e\u5361\u5747\u53ef\u900f\u904eEPS\u7d42\u7aef\u6a5f\u4f7f\u7528\u9280\u806f\u670d\u52d9\u3002"},{"question":"Where can I use CUP service?","answer":"You can use CUP service at any retail outlet with the China UnionPay sticker and decal displayed.","question_tc":"\u6211\u53ef\u5728\u54ea\u88cf\u4f7f\u7528\u9280\u806f\u670d\u52d9\uff1f","answer_tc":"\u4f60\u53ef\u5728\u4efb\u4f55\u9644\u6709\u9280\u806f\u6a19\u8a18\u7684\u5546\u6236\u4f7f\u7528\u9280\u806f\u670d\u52d9\u3002"},{"question":"How do I know if the transaction is successfully processed?","answer":"When you have entered your PIN, a receipt will be printed out from the terminal which shows your transaction details with the word 'Accepted'. You must sign on the receipt for signature verification.","question_tc":"\u6211\u5982\u4f55\u5f97\u77e5\u9280\u806f\u4ea4\u6613\u662f\u5426\u6210\u529f\uff1f","answer_tc":"\u7576\u4f60\u8f38\u5165\u5bc6\u78bc\u5f8c\uff0c\u7d42\u7aef\u6a5f\u6703\u5217\u5370\u51fa\u9280\u806f\u4ea4\u6613\u6536\u64da\u3002\u4ea4\u6613\u6536\u64da\u5c07\u5370\u6709\u4f60\u7684\u4ea4\u6613\u8a73\u60c5\u53ca\u201c\u63a5\u53d7\u201d\u5b57\u6a23\uff0c\u4f60\u5fc5\u9808\u5728\u6536\u64da\u4e0a\u7c3d\u540d\u6838\u5be6\u3002"},{"question":"Is there a Customer Service Hotline for CUP service?","answer":"For EPS CUP service, please call EPS Hotline at 2721 0566. For enquiries regarding CUP cards, please contact your CUP card issuing bank.","question_tc":"EPS\u9280\u806f\u670d\u52d9\u6709\u6c92\u6709\u5ba2\u6236\u670d\u52d9\u71b1\u7dda\uff1f","answer_tc":"\u67e5\u8a62EPS\u9280\u806f\u670d\u52d9\uff0c\u8acb\u81f4\u96fbEPS Company (Hong Kong) Limited \u6613\u8fa6\u4e8b(\u9999\u6e2f)\u6709\u9650\u516c\u53f8\u71b1\u7dda 2312 0004\u3002\u67e5\u8a62\u9280\u806f\u5361\u8cc7\u6599\uff0c\u8acb\u81f4\u96fb\u9280\u806f\u5361\u767c\u5361\u9280\u884c\u3002"}]},{"group_title":"Over-the-counter Bill Payment Service","group_title_tc":"\u6ac3\u4f4d\u8cec\u55ae\u7e73\u8cbb\u670d\u52d9","faq":[{"question":"Do I need to bring the hardcopy bill to settle a payment?","answer":"Yes, you need to bring the hardcopy bill with printed barcode to settle a payment.","question_tc":"\u6211\u662f\u5426\u5fc5\u9808\u651c\u540c\u8cec\u55ae\u624d\u53ef\u4ee5\u7e73\u8cbb\uff1f","answer_tc":"\u662f\uff0c\u4f60\u5fc5\u9808\u651c\u540c\u5370\u6709\u689d\u78bc\u4e4b\u8cec\u55ae\u624d\u80fd\u7e73\u8cbb\u3002"},{"question":"Can I pay a bill if the bill only contains the Bill Account Number but not the barcode?","answer":"Sorry, a bill must contain a barcode in order to proceed with bill payment transaction.","question_tc":"\u5982\u679c\u8cec\u55ae\u4e0a\u53ea\u5370\u6709\u8cec\u55ae\u865f\u78bc\uff0c\u4f46\u4e26\u6c92\u6709\u5370\u4e0a\u689d\u78bc\uff0c\u53ef\u7528\u4f5c\u7e73\u8cbb\u55ce\uff1f","answer_tc":"\u4e0d\u53ef\u4ee5\uff0c\u8cec\u55ae\u4e0a\u5fc5\u9808\u5370\u6709\u6e05\u6670\u53ca\u5b8c\u6574\u689d\u78bc\u624d\u53ef\u7528\u4f5c\u7e73\u8cbb\u3002"},{"question":"What can I do if the scanner at the store cannot read the barcode of my bill?","answer":"You can contact the merchant directly to acquire a valid statement.","question_tc":"\u5982\u679c\u4fbf\u5229\u5e97\u6216\u8d85\u7d1a\u5e02\u5834\u5167\u7684\u6383\u63cf\u5668\u4e0d\u80fd\u95b1\u8b80\u8cec\u55ae\u4e0a\u4e4b\u689d\u78bc\uff0c\u9700\u8981\u600e\u6a23\u624d\u53ef\u7e73\u8cbb\uff1f","answer_tc":"\u8acb\u806f\u7d61\u5546\u6236\uff0c\u91cd\u65b0\u9818\u53d6\u5370\u6709\u689d\u78bc\u4e4b\u8cec\u55ae\u7528\u4f5c\u7e73\u8cbb\u3002"},{"question":"Is there a service charge for paying bills through this Bill Payment Service?","answer":"It depends on the respective merchant, please refer to the merchant's bill statement or contact the merchant directly.","question_tc":"\u65bc\u4fbf\u5229\u5e97\u6216\u8d85\u7d1a\u5e02\u5834\u7e73\u4ed8\u8cec\u55ae\u662f\u5426\u9700\u8981\u984d\u5916\u7e73\u4ed8\u624b\u7e8c\u8cbb\uff1f","answer_tc":"\u9019\u8996\u4e4e\u500b\u5225\u5546\u6236\u800c\u5b9a\uff0c\u8a73\u60c5\u8acb\u53c3\u8003\u5546\u6236\u5728\u8cec\u55ae\u4e0a\u7684\u8aaa\u660e\uff0c\u6216\u76f4\u63a5\u806f\u7d61\u5546\u6236\u67e5\u8a62\u3002"},{"question":"How do I know which merchant has joined Over-the-counter Bill Payment Service?","answer":"New merchants are continuously being added. For details, please see Merchant List of Over-the-counter Bill Payment Service posted on Circle K or U select.","question_tc":"\u6211\u600e\u6a23\u77e5\u9053\u54ea\u4e9b\u5546\u6236\u5df2\u53c3\u8207\u6ac3\u4f4d\u8cec\u55ae\u7e73\u8cbb\u670d\u52d9\uff1f","answer_tc":"\u53c3\u8207\u4e4b\u5546\u6236\u6b63\u4e0d\u65b7\u589e\u52a0\uff0c\u8a73\u60c5\u8acb\u53c3\u95b1\u8cbc\u65bcOK\u4fbf\u5229\u5e97\u6216U\u8cfc select\u5167\u4e4b\u6ac3\u4f4d\u8cec\u55ae\u7e73\u8cbb\u670d\u52d9\u5546\u6236\u6e05\u55ae\u3002"},{"question":"Do all Circle K and U select offer Over-the-counter Bill Payment Service?","answer":"Yes, you can pay bills at any of the Circle K or U select.","question_tc":"OK\u4fbf\u5229\u5e97\u6216U\u8cfc select\u662f\u5426\u5168\u7dda\u63d0\u4f9b\u6ac3\u4f4d\u8cec\u55ae\u7e73\u8cbb\u670d\u52d9\uff1f","answer_tc":"\u662f\uff0c\u4f60\u53ef\u65bc\u4efb\u4f55\u4e00\u9593OK\u4fbf\u5229\u5e97\u6216<span data-olk-copy-source=\"MessageBody\">U<\/span>\u8cfc\u00a0select\u00a0\u7e73\u4ed8\u8cec\u55ae\u3002"},{"question":"Do all stores operate 24 hours a day?","answer":"No, trading hours may vary. Please visit the website of Circle K or U select for details.","question_tc":"\u4fbf\u5229\u5e97\u662f\u5426\u5168\u6578\u5747\u70ba24\u5c0f\u6642\u71df\u696d\uff1f","answer_tc":"\u4e0d\u662f\uff0c\u5404\u9593\u4fbf\u5229\u5e97\u7684\u71df\u696d\u6642\u9593\u4e26\u4e0d\u5283\u4e00\uff0c\u8a73\u60c5\u8acb\u53c3\u95b1OK\u4fbf\u5229\u5e97\u6216<span data-olk-copy-source=\"MessageBody\">U<\/span>\u8cfc\u00a0select\u00a0\u4e4b\u7db2\u9801\u3002"},{"question":"How do I know if the payment is successfully processed?","answer":"A receipt will be given to you after each bill payment transaction.","question_tc":"\u6211\u5982\u4f55\u77e5\u9053\u7e73\u8cbb\u6210\u529f\u8207\u5426\uff1f","answer_tc":"\u4fbf\u5229\u5e97\u6216\u8d85\u7d1a\u5e02\u5834\u5728\u6210\u529f\u6536\u53d6\u7e73\u4ed8\u8cec\u55ae\u4e4b\u6b3e\u9805\u5f8c\uff0c\u6703\u767c\u51fa\u4ed8\u6b3e\u6536\u64da\u4ee5\u4f5c\u8a18\u9304\u3002"},{"question":"How early do I need to settle the bill against the payment due date?","answer":"Please refer to the merchant's bill statement or contact the merchant directly.","question_tc":"\u6211\u9700\u8981\u65bc\u5230\u671f\u7e73\u8cbb\u65e5\u4e4b\u524d\u591a\u5c11\u5929\uff0c\u524d\u5f80\u4fbf\u5229\u5e97\u7e73\u4ea4\u8cec\u55ae\uff1f","answer_tc":"\u8acb\u53c3\u8003\u5546\u6236\u5728\u8cec\u55ae\u4e0a\u7684\u8aaa\u660e\uff0c\u6216\u76f4\u63a5\u806f\u7d61\u5546\u6236\u67e5\u8a62\u3002"},{"question":"What are the payment methods available?","answer":"You can settle payment by cash only.","question_tc":"\u6211\u53ef\u4ee5\u9078\u64c7\u54ea\u4e9b\u65b9\u6cd5\u7e73\u8cbb\uff1f","answer_tc":"\u4f60\u53ea\u53ef\u4ee5\u9078\u64c7\u4ee5\u73fe\u91d1\u7e73\u8cbb\u3002"},{"question":"Can I settle the payment in part? Must I settle the bill in full amount as stated on the bill?","answer":"You can choose to pay bill amount in full or part and obtain a receipt as proof of reference.","question_tc":"\u5982\u679c\u6211\u4f7f\u7528\u6ac3\u4f4d\u8cec\u55ae\u7e73\u8cbb\u670d\u52d9\uff0c\u662f\u5426\u53ef\u4ee5\u7e73\u4ed8\u90e8\u4efd\u91d1\u984d\uff1f\u6211\u5fc5\u9808\u5168\u6578\u4ed8\u6e05\u55ce\uff1f","answer_tc":"\u4f60\u53ef\u9078\u64c7\u7e73\u4ed8\u5168\u6578\u6216\u90e8\u5206\u6b3e\u984d\uff0c\u7136\u5f8c\u53d6\u56de\u6536\u64da\u3002"}]},{"group_title":"PPS Shop&Buy Service","group_title_tc":"\u7e73\u8cbb\u9748\u5373\u6642\u7db2\u4e0a\u8cfc\u7269\u670d\u52d9","faq":[{"question":" Can I use PPS User Name to make transaction at merchant's website?","answer":"Yes.","question_tc":"\u6211\u80fd\u5426\u5229\u7528\u7e73\u8cbb\u9748\u6236\u53e3\u540d\u7a31\u767b\u5165\u5546\u6236\u7684\u7db2\u7ad9\u9032\u884c\u4ea4\u6613\uff1f","answer_tc":"\u53ef\u4ee5\u3002"},{"question":"Where does the PPS account information which I have entered at the designated website go to?","answer":"The information will be directly sent to PPS system. You can refer to the URL displayed on the PPS Payment Page to ensure that you are using a genuine \"PPS Shop&amp;Buy\" service.","question_tc":"\u6211\u60f3\u77e5\u9053\u65bc\u7db2\u4e0a\u8f38\u5165\u7684\u6236\u53e3\u8cc7\u6599\u6703\u50b3\u9001\u5230\u54ea\u88e1\uff1f","answer_tc":"\u8cc7\u6599\u5c07\u76f4\u63a5\u9001\u5230\u7e73\u8cbb\u9748\u7cfb\u7d71\u3002\u4f60\u53ef\u65bc\u4ed8\u6b3e\u7248\u9762\u67e5\u6838\u6709\u95dc\u4e4bURL \u8cc7\u6599\uff0c\u4ee5\u78ba\u4fdd\u4f60\u6b63\u5728\u4f7f\u7528\u7684\u662f\u771f\u78ba\u7684\u300c\u7e73\u8cbb\u9748\u5373\u6642\u7db2\u4e0a\u8cfc\u7269\u670d\u52d9\u300d\u3002"},{"question":"What can I do if I forgot my PPS Internet Password?","answer":"Please bring your ATM card and go to any PPS registration terminal to set up a new PPS Internet Password using the \"Change Password\" function.","question_tc":"\u5982\u679c\u6211\u5fd8\u8a18\u4e86\u73fe\u6709\u7684\u7e73\u8cbb\u9748\u7db2\u4e0a\u5bc6\u78bc\uff0c\u53ef\u4ee5\u600e\u6a23\u67e5\u8a62\uff1f","answer_tc":"\u8acb\u5e36\u540c\u4f60\u7684\u63d0\u6b3e\u5361\uff0c\u5230\u4efb\u4f55\u4e00\u90e8\u7e73\u8cbb\u9748\u7d42\u7aef\u6a5f\uff0c\u9078\u64c7\u300c\u66f4\u6539\u5bc6\u78bc\u300d\u529f\u80fd\uff0c\u91cd\u65b0\u8a2d\u7acb\u4e00\u500b\u65b0\u7684\u7e73\u8cbb\u9748\u7db2\u4e0a\u5bc6\u78bc\u3002"},{"question":"Can I apply as a PPS user online?","answer":"No. For security reason, account registration can only be performed at PPS registration terminals.","question_tc":"\u6211\u80fd\u5426\u5728\u7db2\u4e0a\u7533\u8acb\u6210\u70ba\u7e73\u8cbb\u9748\u7528\u6236\uff1f","answer_tc":"\u4e0d\u53ef\u4ee5\uff0c\u57fa\u65bc\u5b89\u5168\u8003\u616e\uff0c\u73fe\u6642\u958b\u7acb\u7e73\u8cbb\u9748\u6236\u53e3\u662f\u5fc5\u9808\u900f\u904e\u5168\u6e2f\u4efb\u4f55\u4e00\u90e8\u7e73\u8cbb\u9748\u7d42\u7aef\u6a5f\u9032\u884c\u3002"}]},{"group_title":"SMS Sender Registration Scheme","group_title_tc":"\u77ed\u8a0a\u767c\u9001\u4eba\u767b\u8a18\u5236","faq":[{"question":"How to confirm if an SMS is sent by EPS Company?","answer":"To assist the public in verifying the identities of SMS senders, EPS Company (Hong Kong) Limited has joined the \u201cSMS Sender Registration Scheme\u201d launched by the Office of the Communications Authority (OFCA). Starting from 20 Jan 2025 9:00 a.m., EPS will use the below \u201cRegistered SMS Sender IDs\u201d with prefix \u201c#\u201d to send SMS to local mobile service subscribers in Hong Kong.\r\n\r\nList of EPS \u201cRegistered SMS Sender IDs\u201d (as of 20 Jan 2025):\r\n<ul>\r\n \t<li>#EPS<\/li>\r\n \t<li>#EPS_OTP<\/li>\r\n \t<li>#EPS_Promo<\/li>\r\n \t<li>#EPSCOHK<\/li>\r\n \t<li>#EPSHK<\/li>\r\n \t<li>#EPSinfo<\/li>\r\n \t<li>#EPSnotice<\/li>\r\n \t<li>#EPSpayment<\/li>\r\n \t<li>#EPSsecur<\/li>\r\n<\/ul>\r\nPlease note that the Scheme is not applicable to two-way SMS which the receiving party is expected to reply; or local subscribers of Single-Card-Multiple-Numbers \/ One-Card-Two-Numbers mobile service provided by non-Hong Kong operators.\r\n\r\nReminder: If you receive an SMS claiming to be from \u201cEPS\u201d but the Sender ID does not start with \u201c#\u201d and is not one of those listed above, please be vigilant. Do not reply to these SMSs, refrain from disclosing any personal or account information and avoid clicking on suspicious links.\r\n\r\nYou can also check the Scheme\u2019s participating organizations and their registered SenderIDs on the\u00a0<a href=\"https:\/\/www.ofca.gov.hk\/en\/consumer_focus\/guide\/hot_topics\/ssrs\/index.html\">OFCA\u2019s website<\/a>.","question_tc":"\u5982\u4f55\u78ba\u8a8d\u77ed\u8a0a\u662f\u7531\u6613\u8fa6\u4e8b\u516c\u53f8\u767c\u51fa?","answer_tc":"\u70ba\u5354\u52a9\u5e02\u6c11\u8b58\u5225\u77ed\u8a0a\u767c\u9001\u4eba\u7684\u8eab\u4efd\uff0c\u6613\u8fa6\u4e8b\uff08\u9999\u6e2f\uff09\u6709\u9650\u516c\u53f8\u5df2\u7d93\u53c3\u8207\u7531\u901a\u8a0a\u4e8b\u52d9\u7ba1\u7406\u5c40\u8fa6\u516c\u5ba4\u63a8\u51fa\u7684\u300c\u77ed\u8a0a\u767c\u9001\u4eba\u767b\u8a18\u5236\u300d\u3002\u75312025\u5e741\u670820\u65e5\u4e0a\u53489\u6642\u8d77\uff0c\u6613\u8fa6\u4e8b\u6703\u4f7f\u7528\u4e0b\u5217\u4ee5\u300c#\u300d\u865f\u958b\u982d\u7684\u300c\u5df2\u767b\u8a18\u77ed\u8a0a\u767c\u9001\u4eba\u540d\u7a31\u300d\u767c\u9001\u77ed\u8a0a\u4e88\u9999\u6e2f\u672c\u5730\u6d41\u52d5\u901a\u8a0a\u670d\u52d9\u7528\u6236\u3002\r\n\r\n\u6613\u8fa6\u4e8b\u4e4b\u300c\u5df2\u767b\u8a18\u77ed\u8a0a\u767c\u9001\u4eba\u540d\u7a31\u300d(\u622a\u81f32025\u5e741\u670820\u65e5)\ufe30\r\n<ul>\r\n \t<li>#EPS<\/li>\r\n \t<li>#EPS_OTP<\/li>\r\n \t<li>#EPS_Promo<\/li>\r\n \t<li>#EPSCOHK<\/li>\r\n \t<li>#EPSHK<\/li>\r\n \t<li>#EPSinfo<\/li>\r\n \t<li>#EPSnotice<\/li>\r\n \t<li>#EPSpayment<\/li>\r\n \t<li>#EPSsecure<\/li>\r\n<\/ul>\r\n\u8acb\u6ce8\u610f\uff0c\u767b\u8a18\u5236\u4e26\u4e0d\u9069\u7528\u65bc\u9700\u8981\u63a5\u6536\u8005\u76f4\u63a5\u56de\u8986\u7684\u96d9\u5411\u77ed\u8a0a\uff1b\u6216\u4f7f\u7528\u975e\u9999\u6e2f\u71df\u8fa6\u5546\u63d0\u4f9b\u7684\u4e00\u5361\u591a\u865f\u6216\u4e00\u5361\u96d9\u865f\u6d41\u52d5\u670d\u52d9\u7684\u672c\u5730\u7528\u6236\u3002\r\n\r\n\u63d0\u793a: \u5982\u60a8\u6536\u5230\u81ea\u7a31\u4f86\u81ea\u300c\u6613\u8fa6\u4e8b\u300d\u6216\u300cEPS\u300d\u7684\u77ed\u8a0a\uff0c\u4f46\u8a72\u77ed\u8a0a\u767c\u9001\u4eba\u540d\u7a31\u4e26\u975e\u4ee5\u300c#\u300d\u865f\u4f5c\u958b\u982d\u4e14\u4e0d\u5c6c\u65bc\u4e0a\u8ff0\u5217\u8868\u4e2d\u7684\u4efb\u4f55\u4e00\u500b\uff0c\u8acb\u4fdd\u6301\u8b66\u60d5\uff0c\u5207\u52ff\u56de\u8986\u8a72\u77ed\u8a0a\uff0c\u4e0d\u8981\u900f\u9732\u4efb\u4f55\u500b\u4eba\u6216\u5e33\u6236\u8cc7\u6599\uff0c\u4e26\u907f\u514d\u9ede\u64ca\u77ed\u8a0a\u4e2d\u7684\u9023\u7d50\u3002\r\n\r\n\u60a8\u4ea6\u53ef\u900f\u904e<a href=\"https:\/\/www.ofca.gov.hk\/tc\/consumer_focus\/guide\/hot_topics\/ssrs\/index.html\"><strong>\u901a\u8a0a\u8fa6\u7db2\u7ad9<\/strong><\/a>\u67e5\u95b1\u8a72\u767b\u8a18\u5236\u4e4b\u53c3\u8207\u6a5f\u69cb\u53ca\u5df2\u767b\u8a18\u7684\u767c\u9001\u4eba\u540d\u7a31\u3002"}]}]},"_links":{"self":[{"href":"https:\/\/eps.com.hk\/wp\/index.php?rest_route=\/wp\/v2\/pages\/71"}],"collection":[{"href":"https:\/\/eps.com.hk\/wp\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eps.com.hk\/wp\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eps.com.hk\/wp\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eps.com.hk\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=71"}],"version-history":[{"count":33,"href":"https:\/\/eps.com.hk\/wp\/index.php?rest_route=\/wp\/v2\/pages\/71\/revisions"}],"predecessor-version":[{"id":808,"href":"https:\/\/eps.com.hk\/wp\/index.php?rest_route=\/wp\/v2\/pages\/71\/revisions\/808"}],"wp:attachment":[{"href":"https:\/\/eps.com.hk\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}